Grievance officer
For complaints about a booking, a library, a review, your personal data or anything else on BookMyLibrary, contact our grievance officer.
Contact
- Name
- [GRIEVANCE OFFICER NAME]
- Designation
- [DESIGNATION]
- [GRIEVANCE EMAIL]
- Phone
- [GRIEVANCE PHONE] ([WORKING HOURS])
- Address
- [COMPANY LEGAL NAME], [REGISTERED ADDRESS]
What to include
- Your name and the mobile number or email on your account.
- The library, booking date or review concerned.
- What happened and what you would like us to do.
What happens next
We acknowledge complaints within 48 hours and aim to resolve them within one month. Requests about your personal data (access, correction, deletion) are handled the same way. If you’re not satisfied, you can approach the consumer forum or the Data Protection Board of India.